Delivery

We use a combination of Royal Mail and third party courier services to get items to our customers as quickly and cost effectively as possible.

Delivery rates are calculated based on the total weight of an order, the delivery service level selected and also by the delivery address.

Orders required for Express service/next working day delivery must be received by Talking Balloons before 1200 hrs on the proceeding working day.

Delivery for helium rental cylinders (including packs), personalised banners and specialty/printed balloons is not always available for Express/next day delivery due to manufacturing lead times.  In instances such as this, please allow 7 working days for Express service, or up to 10 working days for Economy.

Helium rental and disposable cylinders can be despatched to mainland UK addresses only, and are not included in any promotional offers - including "free delivery".

No deliveries can be made on Bank Holidays.

If we spot any potential issues with a delivery, we endeavour to contact the relevant customer by the close of the next working day.

Please see below for an outline of our delivery service levels and prices:

 

Mainland UK

 

Northern Ireland, Scottish Highlands & Isles & Offshore Islands

We guarantee all orders will be received within 30 days.  If Talking Balloons cannot deliver within 30 days, the relevant customer will be contacted in order to arrange another time for delivery or to cancel the order.

Please note that Express, Speedy, Economy & Global services are not guaranteed by our 3rd party courier services.  We endevour to deliver all orders within the specified times, but no guarantees can be made.

We strive to deliver everything to the correct address within the working days specified in the service level requested, however, we cannot be held responsible if any customer provides incorrect/incomplete information pertaining to delivery.  If items are delayed or lost due to incorrect information being, we are unable to offer any refund.  Please ensure you supply full, accurate and complete delivery details - including postcode.

If an incorrect country or location is selected for the delivery address, the corresponding order will not be processed or despatched until any additional payment required has been made.  In the event that an incorrect country or location is selected for the delivery address, and there has been an overcharge, we will make every attempt to rectify the situation by making direct contact with our customers.

Deliveries are no longer the responsibility of Talking Balloons once delivery has been made to the address given to us by our customer.  If the items are accepted or signed for by someone other than the intended recipient, and the items ordered are not passed on, we cannot take any responsibility for this or offer any refund.

Most of our delivery services require a signature on receipt. A tracking reference is supplied on despatch of the order and it is yours, Talking Balloons customers responsibility, to track the shipment. If a delivery is attempted but not successful (e.g. the recipient is not present to sign for the items) a re-delivery may be attempted either the same day or the next available working day where possible or a calling card should be left, either way, it is Talking Balloons customers responsibility to communicate with the courier or Royal Mail to arrange a re-delivery or collection at the local depot/ sorting office.  No credits or refunds will be offered so please ensure someone is available at the given address to sign for the items.

If you have any questions - please do not hesitate to get in touch with us on 01246 270555 or at hello@talkingballoons.com